Real people, fast answers

Talk to us, your way.

The fastest answer is usually your exact price, online in about two minutes. For everything else, call or text and a real person picks it up.

A smiling Loader in a LoadUp shirt preparing a mattress for pickup inside a customer bedroom

Contact answers

Before you dial

What are your hours?

Online booking runs around the clock, and pickup windows run seven days a week in most markets. Phone support covers extended business hours.

I need to change or cancel a pickup.

Use the manage link in your confirmation text or email, or the track order page, and changes take effect immediately.

Or skip the phone entirely

Your exact price is two minutes away.