How Mattress Removal Works

If your building or property manager requires proof of insurance, you can quickly request a Certificate of Insurance (COI) through our website. Just look up your order using your name, service date, and ZIP code to access your booking details.

From there, you’ll find an option to download or submit a COI request form directly online. To ensure smooth service, please submit your COI request at least 24 hours before your scheduled pickup so it can be processed in time.

After booking, you’ll receive a confirmation with your appointment details and pickup window. On the day of service, you can easily look up your order by entering your last name, service date, and ZIP code to view your current pickup time.

When your removal team is en route, you’ll get a real-time notification and a 30-minute pre-call to confirm timing and details. We value clear communication, so you won’t be left waiting around all day and will always know exactly when to expect your team.

Nope, that’s what your haulers are here for! The team will remove the mattress directly from inside your home, whether it’s in the living room, basement, or upstairs. You don’t need to drag it to the curb unless you prefer a contactless pickup.

If contactless service is your choice, simply place the mattress outside before your appointment, and the pros will handle the rest.

Once your mattress is loaded, your haulers determine whether it can be donated, recycled, or responsibly disposed of. If it’s still in good shape, they’ll try to donate it to a local nonprofit to give it a second life.

If donation isn’t an option, they recycle materials whenever possible to reduce landfill waste. No matter what, your old mattress will be handled in the most eco-friendly way possible.

If your plans change, you can easily reschedule your service through our website at any time. Simply look up your order using your name, service date, and ZIP code to access your appointment details.

There is no fee to reschedule your service, even if it’s the day of your appointment. From there, you can choose a new date and time window that works best for you, making it quick and convenient to adjust your pickup to fit your schedule.

You can add more items to your order anytime after booking through our website. Simply look up your order using your name, service date, and ZIP code to access your booking details.

From there, you’ll be able to add new items or adjust existing ones before your pickup. If you decide to include more furniture on the day of service, just call while the driver is on site so we can update your order in real time.

Keep in mind that adding or modifying your order may adjust the total cost based on the additional items.