You’ve scheduled delivery for a new mattress. That part feels settled. What often isn’t as clear is what to do with the old one that’s still taking up space.
If you bought from Mattress Firm, you may have heard that they offer old mattress removal. That’s true, but only in specific situations, and only if certain conditions are met.
Below is a clear breakdown of how Mattress Firm’s removal service works, including what it costs and where the limitations come in.
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Is Mattress Firm Haul Away Free?
In most cases, no.
Mattress removal through Mattress Firm comes with an added cost and is only available if you are purchasing a new mattress.
The standard mattress setup and haul-away service through Mattress Firm typically starts at $99.99. If your delivery involves additional stairs, adjustable bases, or expanded setup requirements, the cost can increase to $149.99 or more, based on the service level selected.
You still may be able to get free mattress removal from Mattress Firm if you live in California. Due to local recycling requirements, you can request a free mattress haul away within 30 days of delivery as a California resident. But this is not guaranteed since it is only a request, not an order.
How Does the Mattress Firm Removal Process Actually Work?
Considering the high costs, it’s important to understand how Mattress Firm’s removal service works before committing.
When mattress removal is added to your order, it happens during the same appointment as your delivery. The delivery team will:
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Bring your new mattress into your home -
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Complete setup if you selected setup at checkout -
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Remove and take away packaging -
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Remove your old mattress, as long as it meets all haul-away requirements
If the mattress does not qualify due to condition or access issues, the team can decline removal at the time of delivery. This makes it important to understand the restrictions before relying on Mattress Firm to haul your mattress.
How Do I Know if Mattress Firm Can Take My Mattress?
Mattress Firm has firm guidelines around what they will not remove. Mattresses are not eligible for haul away if they are:
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Wet, moldy, or heavily stained -
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Infested with bed bugs or other pests -
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Left outdoors or exposed to the weather -
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Torn, burned, or structurally damaged
There are also restrictions related to item type and access:
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Only mattresses and box springs are accepted -
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Bed frames and other furniture are not included -
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Existing furniture will not be moved -
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A clear and unobstructed path is required
If any of these conditions are not met, removal may be refused, even if haul away was selected during checkout.
When Another Mattress Removal Option Makes Sense
Mattress Firm’s hauling service works best when everything lines up neatly with their delivery requirements. Outside of those situations, many people need a different approach.
Mattress Disposal Plus focuses on mattress removal as a standalone service rather than an add-on to retail delivery. This means:
- ✓ No purchase required: Schedule pickup whether or not you’re buying a new mattress.
- ✓ Broader acceptance: Mattresses that are worn, stained, or no longer usable can still be removed, as long as they are not hazardous.
- ✓ Nationwide availability: Service is available across 95% of U.S. ZIP Codes.
- ✓ Multiple items: Box springs, bed frames, and other furniture can be removed in the same appointment.
- ✓ Donation or recycling preferred: When possible, items are donated or recycled instead of sent to the landfill.
We provide a straightforward way to clear out unwanted mattresses responsibly through seamless online booking and 100% guaranteed upfront pricing.
Book your mattress removal online and let the heavy lifting be handled for you, the easy way.
