Updated 2026-08-26
Mattress Firm, like most major mattress retailers, offers old mattress removal in one scenario: bundled with delivery of a new mattress purchase, typically as a paid add on. Outside that scenario, the answer is no.
How retailer removal works there
At purchase, delivery options usually include haul away of your old mattress and box spring for an added fee, with the exact offer varying by market and promotion. The delivery team takes the old set when they bring the new one, a single trip solution that works well when you are buying anyway. Confirm the haul away line item on your order at purchase rather than assuming it at the door, and ask about condition rules, since teams commonly decline heavily soiled or infested mattresses.
What it never includes
Standalone removal. No retailer runs trucks to pick up old mattresses from people who are not buying new ones, the economics do not exist. If the question is getting rid of a mattress without a purchase attached, retail is the wrong building.
The comparison worth making
Bundled haul away wins on convenience when timing aligns and the fee is fair. It loses when the old bed needs to leave before delivery day, when the condition rules bite, or when no purchase is happening at all. A scheduled pickup from $85, price guaranteed at checkout, works on your timeline with no receipt required, and runs donation first routing that retail haul away does not promise.
The practical play
Buying at a store this week? Price their haul away at the register and take it if it is reasonable. Not buying, or the timing is off? The no purchase option is a minute away.